Sometimes
whoopsie
happens.
REturns
REturns
We want our furry friends to be happy with their new gear, so if you have ordered the wrong size or colour, we'll happily organise a refund providing the following conditions are met:
The goodies are unused and in their original condition as purchased, including all packaging with original tags and labels attached.
The goodies are unused and in their original condition as purchased, including all packaging with originaltags and labels attached.
The items are not sold in a clearance sale.
The items are not sold
in a clearance sale.
The items are returned within 30 days of receipt.
The items are returned
within 30 days of receipt.
Proof of purchase from Floofy provided.
Proof of purchase from Floofy
provided.
Refunds
Once we receive your item and it has been inspected and tail-wag approved, we will notify you and process your refund. Your refund will be applied to your original method of payment, which may take a few days depending on your bank’s processing times.
Once we receive your item and it has been inspected and tail-wag approved, we will notify you and process your refund. Your refund will be applied to your original method of payment, which may take a few days depending on your bank’s processing times.
Return Parcels and
Return Postage
Return Parcels and Return Postage
Return postage will be at the customer’s expense
unless otherwise confirmed by Floofy.
For return parcels, tracking is recommended as
we do not take responsibility for what happens in
transit. Any lost or damaged items from return
parcels will be at the returner’s expense, so
pawlease pack your returns carefully.
If an order is returned to us after being sent to an
incorrect address, incomplete address or is
uncollected from the post office, redelivery of the
returned order will be at the customer’s expense.
If a refund is requested, the refund will be the
purchase price minus shipping costs.
Return postage will be at the
customer’s expense unless otherwise
confirmed by Floofy.
For return parcels, tracking is
recommended as we do not take
responsibility for what happens in
transit. Any lost or damaged items from
return parcels will be at the returner’s
expense, so pawlease pack your returns carefully.
If an order is returned to us after being
sent to an incorrect address,
incomplete address or is uncollected
from the post office, redelivery of the
returned order will be at the customer’s
expense.
If a refund is requested, the refund will
be the purchase price minus shipping
