Signature Poop Bag Holder

Your goodies will be dispatched by our nominated courier within 24 hours of your order being processed. Please ensure correct address details are provided as once your pup’s products are dispatched, they become the responsibility of the postage service and customer.

Once your order is dispatched, you will receive the tracking number provided.

Australia

Enjoy FREE shipping Australia-wide for all orders over $89.00 or $10.00 standard shipping for a lesser order value.

Australian standard shipping typically delivers within 2-7 business days depending on your location.

New Zealand

Enjoy FREE shipping to New Zealand for all orders over $99.00 or $20.00 standard shipping for a lesser order value.

New Zealand standard shipping typically delivers within 7-14 business days depending on your location.

International

Enjoy FREE shipping globally for all orders over $149 AUD. For orders for a lesser value, shipping costs are calculated at checkout and may vary depending on your location.

Orders are shipped using a standard trackable international service which typically delivers within 6-28 business days depending on your location.

Pawlease note for international shipments, the import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.

Phew! Now that’s over, all there’s left to do is watch out for a wagging tail as your delivery driver approaches!

We want our furry friends to be happy with their new gear, so if you have ordered the wrong size or colour, we'll happily organise a refund providing the following conditions are met:

• The goodies are unused and in their original condition as purchased, including all packaging with original tags and labels attached.
• The items are not sold in a clearance sale.
• The items are returned within 30 days of receipt.
• Proof of purchase from Floofy provided.

Impawtant: All orders will be inspected upon return to ensure the above conditions are met. Failing to meet any of the above conditions may result in a return denial and us sending the original product back to you (we don’t want that!). In some scenarios, we may ask you to send photos of the goodies you are returning to check their condition before postage.

Refunds

Once we receive your item and it has been inspected and tail-wag approved, we will notify you and process your refund. Your refund will be applied to your original method of payment, which may take a few days depending on your bank’s processing times.

Return Parcels and Return Postage

Return postage will be at the customer’s expense unless otherwise confirmed by Floofy. For return parcels, tracking is recommended as we do not take responsibility for what happens in transit. Any lost or damaged items from return parcels will be at the returner’s expense, so pawlease pack your returns carefully.

If an order is returned to us after being sent to an incorrect address, incomplete address or is uncollected from the post office, redelivery of the returned order will be at the customer’s expense. If a refund is requested, the refund will be the purchase price minus shipping costs.